Shipping policy

Last Updated: August 2026

Thank you for shopping at Pearl’s Str. We carefully prepare every order and want your experience—from our Str. to your doorstep—to be as smooth as possible.

Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or statutory holidays.

During new product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer. If we anticipate a significant delay with your order, we will make reasonable efforts to communicate this to you.

Please note that processing time is separate from shipping/transit time.

Where We Ship

Pearl’s Str. currently ships within Canada.

If international shipping becomes available in the future, eligible destinations and shipping options will be displayed at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on factors such as your delivery location, package size, weight, and selected shipping method.

Any available free-shipping promotions or thresholds will be clearly communicated on our website and may be subject to specific terms or exclusions.

Local Edmonton Orders

Pearl’s Str. is based in Edmonton, Alberta.

If local delivery or pickup is available for your postal code, the applicable option and any associated fee will be displayed at checkout.

Please follow the instructions provided with your order before arriving for pickup. Orders should not be collected until you have received confirmation that they are ready.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping service selected at checkout.

Any delivery timeframe provided during checkout is an estimate and not a guaranteed delivery date.

Once your package has been transferred to the shipping carrier, delays caused by weather, service interruptions, peak shipping periods, or other circumstances outside Pearl’s Str.’s reasonable control may affect delivery.

Tracking Your Order

Where tracking is included with your selected shipping service, you will receive a shipping confirmation containing your tracking information once your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your name, apartment or unit number, street address, city, province, postal code, and other delivery information before completing your purchase.

If you realize that you have entered an incorrect address, please contact us as soon as possible.

We will do our best to make the correction if your order has not yet shipped, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.

Returned Packages

If a package is returned to Pearl’s Str. because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package, please contact us to discuss your options.

Additional shipping charges may apply if you would like the order shipped again.

Original shipping fees are generally non-refundable where the carrier has already attempted or completed the shipping service.

Lost Packages

If your tracking information shows no movement for an unusual period or you believe your package may have been lost in transit, please contact us with your name and order number.

We will review the available tracking information and, where appropriate, assist with contacting the shipping carrier.

Please note that carrier investigations may take time to complete.

Packages Marked “Delivered”

If your tracking information shows that your package was delivered but you cannot locate it, please first:

Check around your property and any designated delivery areas.
Check with members of your household, neighbours, concierge, reception desk, or building management where applicable.
Verify that the shipping address on your order confirmation is correct.
Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us and we will assist where reasonably possible.

Damaged Orders

We take care when preparing and packaging your Pearl’s Str. order. However, if your package or product arrives damaged, please contact us within 48 hours of delivery.

Include your order number, a description of the damage, and clear photographs of the product and shipping packaging.

Please keep the damaged item and all original packaging until your request has been reviewed.

For additional information regarding damaged products, please see our Return & Refund Policy.

Multiple Items in One Order

If your order contains products from multiple Pearl’s Str. collections, such as Faith Flame, PearlyLips, and Adorned, we will generally aim to ship your items together where practical.

In some circumstances, items may be shipped separately. If this occurs, you may receive more than one shipping notification or tracking number.

Pre-Orders

Products identified as pre-order will have an estimated fulfillment or shipping timeframe stated on the applicable product page.

If your order contains both in-stock and pre-order products, the order may be held until all items are available unless otherwise stated.

Shipping Delays

While we make every reasonable effort to prepare orders promptly, Pearl’s Str. cannot guarantee carrier delivery dates.

We are not responsible for reasonable delays caused by circumstances outside our control, including severe weather, carrier disruptions, transportation delays, natural events, or other unforeseen circumstances.