Refund policy
At Pearl’s Str., we want you to be happy with your purchase. Because our shop carries different types of products—including candles, beauty products, and jewelry—return eligibility varies by product category.
Please review the policy below before making your purchase.
Returns & Exchanges
Eligible items may be returned within 14 days of delivery.
To qualify for a return, the item must be unused, unworn, unopened, and in its original condition and packaging. Proof of purchase or your order number will also be required.
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
PearlyLips — Beauty Products
For hygiene and safety reasons, all PearlyLips beauty products are final sale and cannot be returned or exchanged.
If you receive the wrong product or your item arrives damaged or defective, please contact us so we can review the issue and make it right.
Faith Flame — Candles
Unused and unburned Faith Flame candles may be eligible for return within 14 days of delivery, provided they are returned in their original condition and packaging.
Candles that have been lit, burned, used, altered, or damaged after delivery cannot be returned or exchanged.
Please note that fragrance is personal. A dislike of a particular scent does not qualify a used candle for a return or refund.
Adorned — Jewelry
Adorned jewelry may be eligible for return within 14 days of delivery if it is unworn, unused, undamaged, and returned with its original packaging.
For hygiene reasons, earrings are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery.
Please include your order number, a description of the issue, and clear photographs of the product and its packaging.
Do not discard the product or packaging until your claim has been reviewed.
Once we have assessed the issue, we will let you know the appropriate next step, which may include a replacement, store credit, or refund where applicable.
Final Sale Items
The following items are not eligible for return or exchange:
- PearlyLips beauty products
- Earrings
- Used or burned candles
- Gift cards
- Items marked Final Sale
- Clearance or heavily discounted items marked Final Sale
- Products that have been used, worn, opened, altered, or damaged after delivery
This does not affect requests involving products that arrived damaged, defective, or incorrect.
Return Shipping
Unless the return is due to an error on our part or an item arriving damaged or defective, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service when returning an item, as Pearl’s Str. cannot be responsible for return packages that are lost or damaged in transit.
Refunds
Once your approved return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original method of payment. Please allow additional time for your bank or payment provider to process and post the refund.
Shipping charges are not refundable unless the refund is being issued because of an error on our part.
Exchanges
We do not guarantee direct exchanges due to product availability.
If you would like a different eligible item, please contact us. Depending on the circumstances, we may ask you to return the original item and place a new order.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible after placing it.
We cannot guarantee cancellations or modifications once an order has entered processing, been packaged, or shipped.
Contact Us
If you have questions about a return, refund, damaged product, or your eligibility under this policy, please contact us through the Contact Us page on our website.
Please include your name and order number so we can assist you as quickly as possible.
Pearl’s Str. reserves the right to refuse returns that do not meet the requirements outlined in this policy.
Last updated: August 2026